VSJ – Feb 2005 – Members’ News

Nominations for the Council of the IAP

The Institution is a democratic body governed by a Council elected by and from its members. Five members of the 15-strong Council retire in rotation each year. Nominations for the 2004 election, accompanied by the nominee’s manifesto (in electronic form and not exceeding 150 words, please) must be received at the Institution Office by 21 February. Contact the Office (020 8 5672118 or admin@iap.org.uk) for further details or an informal discussion if you are interested in playing your part in the governance of the Institution.

David Deeks, of the University of Sunderland (an IAP Partner) tells us a little about a new development in his Process Improvement System, PISO® , discussed in these pages before.

Regular readers may recall my previous articles on PISO® or Process Improvement for Strategic Objectives. It’s a method that allows a business system’s users to redesign it for themselves. Several hundred successful PISO® projects have been completed. For instance, South Tyneside Health Care Trust has made newspaper headlines with massive improvements to its A&E service.

The PISO® team is continually responding to feedback from users by strengthening PISO® and augmenting its suite of tools. Any development must reflect the PISO® ethos by providing maximum usefulness for minimum effort. The first addition was pisoSIA®, developed by team member Jean Davison and reported on in the May 2003 issue. pisoSIA® helps identify all the stakeholders in a system improvement (i.e. not only direct users) and helps analyse both the impact of these stakeholders upon the improvement and the impact of the intended changes upon the stakeholders.

pisoMETRICS® , now underway, will provide a simple means of measuring the changes proposed in a typical PISO® project. It is based on three elements – cost/benefit analysis, risk assessment and ‘warm glow’ analysis. The latter is a fascinating new development. It measures how stakeholders feel about a change. Successful trials include Northumbria Police and two health trusts. How often do system implementations fail because users aren’t committed to them? A significant aspect of PISO® is that it helps ensure that stakeholders are committed because they have designed the new system. ‘Warm glow’ analysis provides senior managers with a detailed, pre-implementation measure of the stakeholders’ preferences between the existing and proposed new systems with the wide range of stakeholders identified via pisoSIA® helping to ensure that the analysis is rigorous. Uniquely, risk assessment can then be informed by the outputs of both the ‘warm glow’ and the cost/benefit analyses thus providing more reliable outcomes. I’ll describe pisoMETRICS® in more detail in later issues.

But if you can’t wait, talk to David on 0191 5152666 or email david.deeks@sunderland.ac.uk. The Web site is at www.piso.org.uk

[Don’t forget to email eo@iap.org.uk with items of news about you or your company.]

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